Privacy Policy for Caldera Chronicles
Welcome to Caldera Chronicles. This Privacy Policy outlines how Caldera Chronicles collects, uses, maintains, and discloses information collected from users (each, a "User") of the Caldera Chronicles website ("our site"). This policy applies to our site and all products and services offered by Caldera Chronicles.
Information We Collect
Caldera Chronicles may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our site. We collect information necessary to provide our services and to enhance your experience with our site.
- Personal Data: We may collect names, email addresses, mailing addresses, phone numbers, and payment information (processed securely through third-party payment gateways) when you make a purchase, register for an event, or sign up for our book clubs.
- Non-personal Data: We may collect non-personal identification information about Users whenever they interact with our site. This may include the browser name, the type of computer, and technical information about Users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
- Usage Data: Information about how our site is accessed and used may be collected, including page views, navigation paths, and time spent on pages. This helps us understand how our site is used and how we can improve it.
How We Use Collected Information
Caldera Chronicles collects and uses Users' personal information for the following purposes:
- To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.
- To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To Administer Content, Promotion, Survey or Other Site Feature: To send Users information they agreed to receive about topics we think will be of interest to them, such as new book releases, upcoming literary events, or book club selections.
- To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sensitive and private data exchange between our site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and our site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your Data Protection Rights (GDPR and Other Laws)
In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area, you have the following rights:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that an organisation transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.
Third-Party Websites
Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.
Changes to This Privacy Policy
Caldera Chronicles has the discretion to update this privacy policy at any time. When we do, we will communicate such changes by publishing them on this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using our site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of our site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Caldera Chronicles
693 Collins Street,
Docklands, Victoria, 3008
Australia